Refund policy

Damaged or broken in transit: We offer a full refund or free replacement for any jar that arrives damaged or broken. Just email us a photo of the damage at hello@dotiNYC.com within 3 days of delivery, and we'll take care of it — no questions asked.

Change of mind: Because DOTI is a fresh, small-batch food product, we're unable to accept returns of unopened jars for reasons other than damage.

Wrong item received: If we made a mistake on your order, we'll replace it or refund you in full — just reach out at hello@dotiNYC.com.